Frequently Asked Questions

Updated Coronavirus (COVID-19) Policies & Information:


During this difficult time, we want to reassure our guests that the 3 West Club is committed to the safety and health of its guests and employees. To that end, we have implemented certain protocols to welcome guests back in a safe and health-conscious manner once the New York City lockdown is lifted.

Enhanced Cleaning of Guestrooms and Shared Spaces: Building on already high standards of cleaning, our highly trained cleaning staff will work 24/7 to disinfect all areas of the Club at an increased frequency, using EPA-approved disinfectants and focusing on sanitizing all high-touch areas in shared spaces and in guestrooms. Front Desk staff will diligently sanitize high-touch items such as room keys and pens between guest interactions.

Employee Preventative Measures: Front Desk staff will wear face masks in accordance with local orders and guidance from the CDC and Department of Health; Housekeeping staff will wear face masks and a new set of latex gloves per room serviced. All 3 West Club staff will be trained on preventative measures and how to protect themselves at work. We will adhere to social distancing guidelines throughout the property.

Guest Protection During Hotel Stay: At check-in, guests will receive a face mask and gloves. Hand sanitizer stations are placed throughout the Club for guests and employees.

Dining Services: Our 2M Restaurant and Catering operations will reopen as soon as local and state regulations allow for seated dining service. We will uphold our consistent Grade A inspection rating and the highest levels of cleanliness in both our kitchen and Restaurant. Highly trained staff will continuously sanitize all areas and surfaces. All staff members involved in cleaning, food preparation and food service will wear protective equipment at all times. Tables and seating will be appropriately spaced according to CDC and Department of Health recommendations. In the event that the hotel is allowed to reopen before seated dining service, we will have a special take-out menu available to our guests.

Flexibility: We want our guests to plan their stays with peace of mind and are committed to a flexible 48-hour cancellation policy for all hotel reservations. All catering events currently booked will also be worked with for rescheduling purposes should we be unable to host a function due to Government guidelines.

We are confident that we will continue to deliver the attentive and personable customer service that we are known for while practicing social distancing and making the well-being of our guests and employees our top priority. As always, Front Desk staff and Management are readily available to address any of your questions or concerns.

Sincerely,

3 West Club Management

What's include in the room rental fee?

The room rental fee covers the use of the room for either 5 or 10 hours plus 1 hour for set up and 1 hour for tear down. This fee also covers tables, chairs, linens, and votive candles for evening events. AV is not included in your rental and can be purchased separately.

Why do you charge a room rental?

Unlike most venues, we do not have a food and beverage minimum. Our room rentals help to defray our equipment costs, linen costs, and additional building expenses.

What if I need additional time for move in or break down?

We charge $250 an hour for additional set up or break down time. If you need to set up the day before the event, this will require a separate booking contract and is charged a 5 hour room rental rate. Please inquire early as this option may not be available.

If I have a morning event, what is the earliest time we can set up?

6 AM is the earliest move in/set up time we can offer for our morning events.

Do you have the option of an on-site AV technician?

We do not provide an AV technician except in the case of when a meeting uses 5 microphones, then we require a microphone technician. We charge $275 for this service. If a meeting is very technical in nature, we ask companies to consider bringing in an outside AV company to assist with their meeting AV needs. Many of our outside AV vendors also will contract for an outside technician to work their event. Please note our microphone technician does not run presentations for clients.

Can we bring in outside catering?

We do not allow outside catering as we have an in-house chef and kitchen team. We do allow outside catering in the case of a Kosher or Indian specialty food event. Room rentals vary based on event. Please inquire with catering department for these costs.

Are outside beverages allowed?

We work with many events that have sponsored wine or liquor events. Please note arrangements must be made in advance of the event. We charge a $30 corkage per bottle for wine and a $75 corkage per bottle for liquor sponsored events. A bartender fee of $150 will apply to any sponsored wine event.

Are Kosher meals available?

We can accommodate events that need individual Kosher meals. We do order out for this service and prices vary. Please notify our catering department at least 10 days in advance of your event if you require individual Kosher meals.

What are my decor options?

We do not allow: helium-filled balloons, non-enclosed candles, glitter, bubbles, confetti, rice, sparklers, smoke bubble, or fog machines. Nothing may be affixed to any interior walls. 3 West Club provides complimentary votive candles, table numbers and linens as part of your rental package. Additional décor items including candelabras and charger plates are available, please inquire with catering.

Do you have group rate hotel rooms available?

3 West Club has 28 hotel rooms on property. Once you have been contracted, you may contact Belitza Rodriquez our Front Desk Manager to coordinate a group block of rooms for your guests. Within walking distance to our club, is the Club Quarters hotel and on 6th Avenue is the Hilton for additional hotel options.

When can I schedule a site visit?

Tours are available Monday-Friday from 9 AM to 4PM when event space is not in use. Appointments are required to tour the space. Please call the sales team at 212.582.5456 to schedule your tour today.

What will happen after I book my event?

You will be connected with the event team who will work closely with you throughout the course of your planning on logistics, including timeline, menus, parking, AV needs and room set up information. If you have booked a plated lunch or dinner, we do offer a complimentary menu tasting which can be scheduled with advance notice.

What are my parking options?

We recommend parking at the SP+ Central Parking Systems Garage, located at 31 West 52nd Street. Rates for up to 12 hours are $30 and for up to 24 hours are $50. Parking vouchers are available with our front desk.

Will you have staff on-site during your event?

Each event is staffed with a banquet manager or captain who will be your point person for your event. Wait staff and bartenders are also part of your event; depending on the food and beverage service you ordered. Please ask for their assistance should you need it. We want to ensure you have a quality event.

May I ship boxes to your venue in advance of my meeting?

Shipments to and from the facility are the client’s responsibility. The 3 West Club assumes no responsibility on shipments and are unable to verify receipt of shipments. Inbound shipments can be received within 2 days of your event. The client is responsible for coordinating pickup of shipment at the 3 West Club post event. 3 West Club staff are not responsible for any return shipments. Boxes should be address as follows: Name of Event, Date of Event, Function Number, 3 West Club, 3 West 51st Street, New York, NY 10019. Note: failure to address boxes correctly may result in missed shipments for your meeting.

What is the administration fee? Is this a gratuity?

We charge a 22% office administration fee which helps to defray our costs to produce your event. This is not a gratuity. Office expenses, building expenses including electricity, heating, cleaning, and building maintenance are generally what is covered by the office administration fee. This fee is not distributed to the staff. We appreciate you considering a post event gratuity to be given to the staff working your event. This can be done either via cash to the banquet manager or via credit card with your final bill. Please inquire with your catering contact with questions.

How do I reserve the 3 West Club event space?

We will need some basic information from you to create an event contract including: Company Name, Name of Event, Billing Address, Phone Number, Email Address, Estimated Guest Count, Date and Time of Event, Food and Beverage Needs including Length of Food and Beverage Service and Room Set Up Needs. We will forward the contract to you with a 30% non-refundable deposit due within 10 days of contract's receipt. We accept checks and credit cards as payment.

What is your cancellation policy?

Should it be necessary for you to cancel this function or change the date after this agreement is signed, all deposit payments made in association with this event are full non-refundable and /or non-transferable. If a cancellation occurs within 30 days prior to event, all payments made are non-refundable, in addition to you will be responsible for 75% of the estimated event costs. If cancellation occurs within 10 days prior to the event, you will be responsible for 100% of the estimated event costs.


If you can’t find the answer to your question above, please contact us at any time!